Help & Shipping — Adorable Pandas

Question 1

Can I change or cancel my order?

Accepted Answer

We can modify or cancel orders within 12 hours of purchase. After that, the order has usually entered fulfillment and changes aren't possible. Email us as soon as you can.

Question 2

My order hasn't arrived — what do I do?

Accepted Answer

Check your tracking link first. If tracking shows delivered but you haven't received it, wait 24 hours (carrier delays happen). Still nothing? Email us and we'll sort it out.

Question 3

Do you ship to PO boxes?

Accepted Answer

Yes, for most regions. Some carriers restrict PO box delivery for larger items like luggage — if there's an issue we'll contact you to arrange an alternative.

Question 4

Will I be charged customs or import fees?

Accepted Answer

International orders may be subject to customs duties depending on your country. These fees are set by your local government and are the buyer's responsibility. We mark all packages at full value.

Question 5

Are your products ethically sourced?

Accepted Answer

We work with vetted suppliers through Spocket, which screens for quality and ethical manufacturing standards. We're always looking to improve our supply chain.

Question 6

Do you offer gift wrapping?

Accepted Answer

Not yet — but it's on our list. In the meantime, our packaging is clean and minimal enough to gift as-is.

Region	Estimated delivery	Notes
United States	5–10 business days
Canada	7–14 business days
United Kingdom	7–14 business days
Europe	10–18 business days
Australia & NZ	10–18 business days
Rest of world	14–21 business days	Customs delays may apply

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